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Warranty Policy & Procedures

Please fill out our Return Authorization Form online or call the Customer Service Department at 330-628-9245 (Option #2) to obtain a Return Authorization Number. Returned merchandise will not be accepted without a Return Authorization Number displayed on the outside of the shipping container. Please have the crossbow serial number available when contacting the Customer Service Department.

LIMITED LIFETIME OPERATIONAL WARRANTY

Subject to the terms and conditions outlined below, TenPoint Crossbow Technologies,® guarantees its crossbows against defects in materials and workmanship for the lifetime of the ORIGINAL OWNER.

1. The purchaser must activate the warranty by completing and mailing the warranty card included with the crossbow within 30 days of the purchase date. TenPoint Crossbow Technologies reserves the right to charge for warranty repairs if the warranty has not been activated.

2. Our obligation is limited to the repair or replacement of the defective part or parts once the warranty is activated. Parts determined to be unsafe will not be returned with the repaired crossbow.

3. Any defect must adversely affect the operation of the crossbow.

4. The warranty excludes strings and cables and damage resulting from abuse, neglect, and rust.

5. The bow limbs are guaranteed against defects in workmanship and material for five years from the date of purchase.

6. TenPoint Crossbow Technologies reserves the right to request proof of purchase in lieu of a completed warranty card.

7. This warranty is void if damage is caused by dry-firing or by using underweight arrows (lighter than recommended in the Owners Manual).

8. This warranty is void if our owners manual instructions are not followed, or if the crossbow or any of its parts or accessories have been altered from their original state.

9. In states where permitted, we assume no liability for incidental or consequential damage or for incidental expenses.

10. This warranty is void for any crossbow rented or loaned to others by a retailer, wholesaler, or shooting range operator, or other commercial business organization, whether or not a fee is charged for its use.

To make a claim under this warranty, call our Customer Service Department at 330.628.9245 for a Return Authorization Number. TenPoint Crossbow Technologies will not accept returned merchandise without a Return Authorization Number displayed on the outside of the shipping container.

Include your name, address, daytime phone number, and a brief description of the claim inside the package.

Insure your shipment and send it via U.S. Postal Service or UPS, prepaid. Note: Models prior to 2004 have a 3 year limb warranty.

ACUdraw™ & ACUdraw 50™ Limited Five-Year Operational Warranty

Subject to the terms and conditions outlined below, TenPoint Crossbow Technologies® guarantees its ACUdraw™ and ACUdraw50™ Units against defects in materials and workmanship for a period of five years (5-years) from the date of their original purchase.

1. The purchaser must provide proof of purchase, including purchase date.

2. Our obligation is limited to the repair or replacement of the defective part or parts.

3. Any defect must adversely affect the operation of the unit.

4. The warranty excludes draw cords, power springs and damage due to abuse or neglect.

5. This warranty is void if damage is caused by firing an ACUdraw equipped crossbow with the string claw positioned in the triggers string slot, if our owners manual instructions are not followed, or if either device or any of its parts have been altered from their original manufactured state.

6. In states where permitted, we assume no liability for incidental or consequential damage or for incidental expenses.

7. This warranty is void for any ACUdraw™ or ACUdraw 50 ™ installed on a crossbow that is rented or loaned to others by a retailer, wholesaler, or shooting range operator, or other commercial organization, whether or not a fee is charged for its use.

To make a claim under this warranty, call our Customer Service Department at 330.628.9245 for a Return Authorization Number. TenPoint Crossbow Technologies® will not accept returned merchandise without a Return Authorization Number displayed on the outside of the shipping container.

Insure your shipment and send it via U.S. Postal Service or UPS, prepaid.

Include your name, address, daytime phone number, and a brief description of the claim inside the package.

Note: ACUdraw and ACUdraw 50 units purchased prior to 2004 have a 1 year warranty.

Crossbow Law

 

Learn the crossbow laws for the state of Virginia.

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